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systems

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Travel Overview

The World Travel & Tourism Council (WTTC) estimated that worldwide spending for personal travel was $2.8 trillion in 2005, a figure that increasing annually. The travel industry, housing the Travel suppliers - such as airlines, car rental agencies, and hotels, online and offline travel agencies (eg booking agents and travel dealers) - the Global distribution systems (GDSs), and other companies that fulfill interrelated customer needs or large enterprises, is witnessing phenomenal growth.

Travel companies are under intense pressure to find innovative ways to both maximize revenue and reduce costs. Margins are razor thin, the pool of high value customers continues to shrink, competition is fierce and there is no integrated view of the business. Despite such challenges, the travel industry is considered to have performed successfully because of its early adoption of Internet technology for business improvement and benefits. The revolutionary medium of the Internet has changed the way travel is purchased. The majority of travel research and booking has shifted from traditional channels to the Internet. The convenience, speed and access to ‘comparison pricing’ the Internet affords has won over business and leisure travelers, forcing travel-related businesses to serve their customers online or go under. The Internet might be called a source of much of the travel industry's despair, but curiously, it also offers a possible means of managing the very crisis it has helped create.

 

Webportals


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Africa Impressions

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Hotel Impressions

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